General conditions of sale
These terms and conditions are an integral part of the contract to the exclusion of the customer’s own terms and conditions. It can only be waived in writing. These general conditions of sale apply to both private and professional customers, in commercial transactions leading to the delivery of goods or the provision of services in the context of an independent professional or economic activity.
Art. 1 – General provisions
All orders placed with THE WOLFPACK (Seroto9 BV) are subject to the terms and conditions below. Placing an order therefore implies the customer’s full and unreserved acceptance of these general terms and conditions.
Art. 2 – Deliveries
All orders for goods without printing that are passed before 12 noon and are in stock at THE WOLFPACK’s warehouse (SEROTO9BV) can be delivered within 3 business days. This applies to deliveries in the BENELUX and Germany. All rates of our products do not include delivery charges. Orders from a value of €100 are delivered free of charge (valid in Belgium, the Netherlands and Luxembourg). Free delivery cannot be combined with other specific discount offers.
Orders are subject to a transportation cost. Below is an overview by country.
– Belgium 9 EURO from 100 EURO free
– Netherlands 9 EURO from 100 EURO free
– France 9 EURO
– Luxembourg 11 EURO from 100 EURO free
– Spain 20 EURO
– Germany 9 EURO from 100 EURO free
– Italy 19 EURO
Other countries on request.
Exceeding these delivery deadlines does not entitle you to compensation, hold or cancel pending orders.
Upon receipt of your goods, THE WOLFPACK (Seroto9 BV) recommends that you check them immediately against our enclosed delivery note. Any irregularities (sizes, colors, models, numbers,…) must be reported within 14 days of the delivery date. After the 14 days have expired, THE WOLFPACK (Seroto9 BV) cannot accept a complaint.
Art. 3 – Terms of payment
Orders can be paid in the following ways:
Bancontact, credit card, Paypal and Ideal.
THE WOLFPACK (SEROTO9 BV) may expand payment options in the future. These new payment options will then be announced on the website.
The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.
If a credit card method of payment is chosen then it is subject to the terms and conditions of the respective card issuer. THE WOLFPACK (SEROTO9 BV) is not a party to the relationship between the consumer and the card issuer.
Our deliveries are payable through the web shop and must be paid in advance.
In case the sales contract deviates from the contacte payment period; apply following regulation;
Receipt of the invoice by operation of law and according to art 1139 of the Civil Code constitutes notice of default without the need for any deed and only by the expiration of the deadline. In case of non-payment within eight days following the sending of a registered letter, the debtor shall be liable, pursuant to art. 1147 of the Civil Code, to pay damages for non-payment, fixed conventionally and irreducibly at 12% with a minimum of 250 €, without prejudice to default interest. All disputes between the parties shall fall exclusively within the jurisdiction of the Court of Antwerp.
The merchandise delivered remains our property as long as the full price (principal, costs and interest) has not been paid. The transferee bears the risks from delivery. The latter must keep the goods in their condition. In the absence of payment of the invoice on the 8th calendar day after the registered dispatch of a reminder, the contract may be rescinded by us by operation of law and by a simple registered letter. All this is without prejudice to the payment of damages by the defaulting buyer.
Art. 4 – Sales prices
Unless otherwise agreed in writing, all product prices are expressed in EURO. Prices remain valid until new prices appear and are subject to change during the year. If the price change is due to the increase in raw material prices or the exchange rate then the new prices can be set immediately.
Art. 5- Orders
Each order will be handled individually, i.e.: 1 order = 1 shipment. Any addition to an already transmitted order will be considered a new order and therefore new shipping and therefore possible transportation costs. All goods remain the property of THE WOLFPACK (SEROTO9 BV) until paid for. Back orders will be retained for 3 months (without contrary notice from the customer) and shipped without additional shipping costs (BENELUX). Backorders do not count toward a new order. The delivery times of these backorders are indicative and may change without prior notice. THE WOLFPACK (SEROTO9 BV) can under no circumstances be held liable for any inventory problems.
Art. 6- Changes to orders.
After acceptance of THE WOLFPACK (SEROTO9 BV), the original orders cannot be changed, except for explicit and written consent of the company. In no case can the quantities of different orders be added together to claim a quantity rate.
Art. 8 – Cancellation of orders
After the acceptance of the order by THE WOLFPACK (SEROTO9 BV), no cancellation executed by the buyer will be accepted. THE WOLFPACK (SEROTO9 BV) has the right, if applicable, to demand the execution of the order in question as well as the satisfaction of the price of the order by all possible legal means and in particular by summary judgment.
Art. 9- Return
Any complaints regarding deliveries must be reported by mail to, within 14 working days after delivery to our returns department. Complaints can only be notified by means of a fully completed return form. Return shipments related to advertising that have not been approved by THE WOLFPACK (SEROTO9 BV), based on a return form sent to THE WOLFPACK (SEROTO9 BV) beforehand, are not allowed. If a customer nevertheless returns items in violation of this rule, or returns items unfounded, these items, insofar as they have not been refused by THE WOLFPACK (SEROTO9 BV), will be kept at the customer’s disposal at the customer’s expense and risk, without any acknowledgement of the correctness of the possible warranty claim can be derived from this. The cost of unwarranted returns shall be borne by customer. Returns approved by THE WOLFPACK (SEROTO9 BV) will be picked up by our collection service. If one does not use our collection service then the goods, stamped, within 5 days after approval of the return shipment , be returned to us.
Goods must be returned in original packaging, accompanied by a return form approved in advance by THE WOLFPACK (SEROTO9 BV), and must not contain any labels etc. of customer. If the conditions reported here are not met, THE WOLFPACK (SEROTO9 BV) will return the goods unstamped. When complaints can be attributed to THE WOLFPACK (SEROTO9 BV), any return postage costs incurred will be reimbursed. If the cause of complaints can be attributed to the customer, the costs of the return shipment shall be borne by the customer. If a customer uses our pickup service while the cause of the return is due to him we will charge €7.50 per package as a cost to the customer. Any right of the customer to invoke any defects in the goods at the time of delivery shall lapse 1 month after delivery, unless the customer can prove that the defect was already present at the time of delivery and only manifested itself later than 1 month after delivery.
The following items will not be exchanged or returned:
– Samples, underwear, worn (dirty) or damaged goods.
– Goods not in original packaging.
– Custom made goods, printed or embroidered goods
– Goods in action and/or sale
If the above conditions are not met, we will not accept any returns and they will be returned immediately at the customer’s expense.
Return address: SEROTO9 – The WOLFPACK -Bisschoppenhoflaan 420 – 2100 DEURNE – Belgium
Art. 10 – Quality
In order to make quality improvements, THE WOLFPACK (SEROTO9 BV) reserves the right to make interim changes to used fabrics, production materials, technical specifications as mentioned in our catalog. On this we cannot accept any complaints.
Art. 11 – Force majeure
Force majeure refers to events beyond the control of the parties affecting the performance of the commitments including but not limited to internal labor disputes or strikes at suppliers or transportation companies, supply problems, fire, accidents, natural disasters, regulatory or administrative problems, customs inspections, economic disputes of any kind, legal or regulatory provisions affecting the production and/or delivery of the products, refusal, limitation or cancellation of credit insurance coverage as well as all acts or omissions of any person or entities over which THE WOLFPACK (SEROTO9 BV) has no control. Delivery times may be extended by the duration of the impediment.
THE WOLFPACK (SEROTO9 BV) or the buyer may cancel the order if, due to the above events, the postponement of the delivery dates exceeds three months without the customer being able to claim any compensation. However, THE WOLFPACK (SEROTO9 BV) has the right to reclaim any expenses incurred. If the force majeure occurs when an order has already been partially fulfilled and the force majeure delays the remaining deliveries, the customer undertakes to keep the goods already delivered and to pay the price associated with them.
The provision of goods is subject to the buyer’s fulfillment of his obligations, in particular the payment of down payments or advance payments, the preparation of letters of credit, the guarantee, the buyer’s coverage by credit insurance, etc.
Art. 11 – Exigibility.
Except for a prior postponement accepted by THE WOLFPACK (SEROTO9 BV), the non-payment of a single bill of exchange in case of an explicit and prior accepted spread payment shall lead to the immediate exigibility of all remaining amounts due irrespective of the method of payment foreseen as well as the dissolution of the order in execution and all other orders without the company being obliged to proceed to a prior notice of default.
Art. 13 – Retention of title clause.
The delivered goods remain the property of THE WOLFPACK (SEROTO9 BV) until full payment of the price and additional costs. Upon transfer or pledge of the buyer’s business, the buyer must take all necessary measures so that the products, which remain the property of THE WOLFPACK (SEROTO9 BV), are not part of the transfer or pledge and so that the right of ownership is expressly recognized. In case of seizure or forfeiture of the goods in favor of a third party, an application for a judicial settlement or a judicial liquidation of the buyer, the buyer must immediately inform THE WOLFPACK (SEROTO9 BV) and immediately take all measures to have THE WOLFPACK (SEROTO9 BV)’s right of ownership recognized.
The buyer may sell the goods in the ordinary course of business. Goods from previous deliveries, must be sold before selling identical products from a more recent delivery.
As a result, if the buyer fails to make payments for one or more deliveries, the goods still in stock will correspond proportionately to these unpaid deliveries. Failure to pay a single bill by the due date or the deterioration of the buyer’s creditworthiness shall automatically void the right to sell.
If the goods, which are the subject of the retention of title, in case of non-payment on one of the agreed due dates, were sold by the buyer, THE WOLFPACK (SEROTO9 BV) is automatically entitled to claim the proceeds of the goods thus sold for the offset of the outstanding payment. In this case, the buyer shall, if it suits THE WOLFPACK (SEROTO9 BV), at the latter’s request and until its account has been fully discharged, transfer to THE WOLFPACK (SEROTO9 BV) all income resulting from the sale of the goods under retention of title.
Notwithstanding the retention of title of THE WOLFPACK (SEROTO9 BV) to the delivered goods, all related risks are borne by the buyer from the moment the goods are transferred to the transport company. The buyer is obliged to ensure adequate insurance and must be able to provide proof of this to THE WOLFPACK (SEROTO9 BV) at any time. Each order implies acceptance of this clause of retention of title.
Art. 13 – Warranties and conditions of use.
It is up to the buyer to carry out the tests regarding defects caused by the unsuitability of the materials or substances used. The products supplied by THE WOLFPACK (SEROTO9 BV) are not guaranteed against defects or faults due to non-compliance with the precautions of use and, in particular, due to the unchecked compatibility of the materials or substances used.
In the case of hidden defects, the deadline for objections is one week after observation of the defect. The warranty regarding hidden defects covers only defects that render the product completely unsuitable for its intended use. In case of justified objections, THE WOLFPACK (SEROTO9 BV) will exchange the goods or if this is not possible, grant the buyer a credit corresponding to the purchase price of the goods excl. VAT without claiming other damages of any kind. The claim for compensation does not suspend the claimability of the amounts charged for the order to which the complaints relate and THE WOLFPACK (SEROTO9 BV) is therefore entitled to payment regardless of the circumstances. The company THE WOLFPACK (SEROTO9 BV) applies an expressly agreed label or imprint on all products of its range, subject to prior explicit agreement with the buyer and stated on the order form with the approval of THE WOLFPACK (SEROTO9 BV).
Art. 14 – Applicable law and competent court
Any dispute arising from the present agreement must be brought before the competent court of the district of Antwerp. The Belgian law shall apply.
