PRICES INCLUDE ALL TAXES AND DUTIES. FAST. HASSLE. FREE SHIPPING ON ALL ORDERS.

THE WOLFPACK SHOP

OFFICIAL WEBSHOP QUICK-STEP ALPHA VINYL TEAM

FAQ

Most asked questions

ORDERING

An order isn’t final until you have completed the whole ordering process and received an order confirmation by email. You should receive this in your mailbox within 15 minutes. Please also check your spam folder.  

In the final phase of your ordering process you can enter your discount code in the cell ‘discount code’ provided for this purpose. It will be automatically calculated and you can see whether your discount code has been applied.

You can order from all over the world. We also ship worldwide from Belgium.  

Normalerwijze moet je binnen de 15 minuten een bestelbevestiging krijgen. Is dit niet het geval kijk dan altijd eerst in je spamfolder. Ook hier geen mailtje, contacteer ons dan. 

PAYMENT

During the payment you’ll see which payment methods are accepted. We accept different payment methods, such as: Bancontact, payment via KBC/ING, Ideal, Giropay, Mastercard and Visa. Payment by bank transfer is not possible. All orders must be paid in advance.

DELIVERY

We leveren je pakje bij je thuis. Wij kiezen de verzendpartner. Leveringen zijn gratis vanaf €100 in de Benelux. Zijn er verzendkosten dan worden deze meegedeeld in het betalingsproces. 

Bij het bestellen kan je bij het ‘afleveradres’ ingeven waar je je bestelling wil laten leveren. 

As soon as your order is packed and ready to be send, you’ll receive an email with a track and trace link. Through this link you can track your order.

Zodra alle stappen zijn doorlopen en de betaling rond is, krijg je een bestelbevestiging in je mailbox. Wij verwerken je bestelling binnen de 48u, waarna je bestelling door de verzenddienst wordt opgepikt.

De levertijd kan varieren naargelang de bestemming.

RegionEstimated Delivery Times
Benelux1-3 days*
Europe3-15 days*
Asia3-15 days*
North-America8-20 days*
 
Australia
 
8-20 days*
 
New Zealand
8-20 days*

Return

It is possible for you to return your order via this link on our website or the link included in your last email listing your tracking number. Print your return label and stick this on your package. Drop the package at the post office or post service point and that's it. Returns in our stores are not possible.

Items purchased online can be returned within 14 business days of receipt. As long as the items are in their original condition (with hangtags), unworn, washed or altered. Items with make-up stains or perfume smell will NOT be taken back.

We will refund the amount to the account you paid with. The shipping fees aren’t refunded. The refund will be made within 14 days after receipt of your return. The return cost is xxxx. This amount will be deducted from amount to be refunded. ontvangstname van jouw retour. 

You have 14 days after receipt of your order to return the items

We will refund the amount to the account you paid with. The shipping fees aren’t refunded. The refund will be made within 14 days after receipt of your return. The return cost is xxxx. This amount will be deducted from amount to be refunded. ontvangstname van jouw retour. 

You will receive an email from us when we receive your return. Orders placed with a gift voucher will receive a new code equal to the refund amount. Bestellingen met een cadeaubon krijgen van ons een nieuwe code ter waarde van de terugbetaling van het product.

Payments made with gift vouchers will not be refunded, but you will receive a new gift voucher instead.